Frequently Asked Questions
Here are answers to some of the most frequently asked questions, if you need further information please contact us!
Q. Is my order shipped in a generic box?
A. No, your order will arrive in a custom printed box 99% of the time. For some accessory items, generic boxes/packaging will be used.
Q. Are fins and a leash included with each surfboard purchase?
A. A leash and appropriate Fins are included with the purchase of every Surfboard and/or SUP except for our pro series which can be purchased with or without the leash and fins.
Q. How is my order being shipped?
A. Your order will either be shipped via FedEx Ground, FedEx Freight, or USPS. Typical handling time is 1-2 business days, typical transit time is 2-4 business days.
Q. I only got part of my order, what’s going on?
A. Your order could be arriving in separate shipments depending on items. Please contact us if your order showed up incomplete.
Q. Does South Bay Board Co. Ship internationally?
A. At the moment, South Bay Board Co. can only ship individual orders to the United States and Canada. For Wholesale Orders, please contact us firstname.lastname@example.org
Q. Can I pick up an order in store?
A. Yes you can. We are open for local pick-up Mon-Fri 10:00am – 4:00pm. If this doesn’t fit your window, please call and we can schedule an appointment.
Q. Can I pay on a payment Plan?
A. No, however you can purchase with a credit card.
Q. What carrier do you use to ship?
A. FedEx and USPS
Q. What board maintenance tips do you have?
A. Wash the board with fresh water after use, store in a cool and dry area, keep board on a wall surf rack to keep unnecessary wait off the tail or nose, get a board bag/sock to keep the board safe and clean while not in use.