Your Satisfaction is Guaranteed
South Bay Board Co. prides itself on our quality of products and our excellent customer service.
Our goal is to always exceed our customer's highest expectations in terms of product quality and customer service.
30 DAY GUARANTEE - SAVE YOUR BOX & BUBBLE WRAP!
All products are covered by our 30 Day Guarantee — You have 30 Days from the Date Your Order was Delivered receive and examine your order. If you decide that you do not want your ordered item AND* have not used it yet, then you may return your item(s) for a full refund, If the Product is NEW and Un-USED*, minus the Return Shipping cost and a 10% restocking fee per item.
If you have used your ordered item and are not-satisfied with it, then you can still return your ordered item, however, your refund will have the Return Shipping Fee + 50% of the original purchase price Re-Stocking fee deducted from your refund for it being used.
So please be sure like what you are about to order - unfortunately our website is not a rental business.
Please be sure to save all the items that came with your order, including the box and bubble wrap. This way if you do want to return your order, you have the packaging needed to safely have the order completely returned. If we have to ship a box to you, there is a $50 box and bubble wrap fee + the shipping cost to get the box and bubble wrap to you. So please, just save your box and bubble wrap :)
To file a return under the 30 Day Guarantee, please contact us immediately with your order ID# and return request.
The refund, less shipping and restocking fee(s), will be applied once the item(s) are received at our warehouse. Please allow 2-5 business days for the credit to appear on your statement.
All contents from original packaging must be included in the return, any missing items will delay the refund process and effect the total refunded amount.
*Limit one return within 180 days from original purchase date per customer.
What Happens if my order is Damaged in Transit?
No Worries - we always have your back!
If your order arrives damaged upon delivery, please report it to us within 48 hours of the order being delivered by emailing us images of the damage that happened to info@southbayboardco.com.
It is vital that you contact us ASAP. We need to coordinate to get the damaged order picked up and returned so we can get the replacement out to you right away.
Here are 4 great reasons to buy from South Bay Board Co:
We keep keep the return/replacement process stress free.
Simply contact us within 30 days of your order being delivered, and we'll help keep the return/replacement process fast, efficient, and easy for you.
Our website will always offer the best, lowest prices available for new boards and accessories.
Since we sell direct to you and refuse contracts from big box stores, we can guarantee the best prices possible online.
We insist that you love everything you buy from us.
If you're unhappy for any reason whatsoever, just let us know via email and we'll bend over backwards to make things right and keep you stoked on your order.
Ordering from South Bay Board Co. is 100% safe and secure.
You can rest easy. Your personal details are never shared, sold or rented to anyone either.
For more information, please read our complete Return Policy.
